— Feel free to ask
FAQ & Fee
Have Any Questions?
FAQ
If you have any questions that aren’t answered here, please contact me. I’d be happy to answer them for you.
Why should I choose Reborn Holisitic Health Care instead of other counselling service?
Reborn Holistic Health Care is the first counselling service to fully integrate fitness and nutrition into therapy. Based on what your goals are, you’ll not only work on building a healthier mind during sessions but also develop habits that support a healthier body—helping you thrive from the inside out.
My counselling services are designed for anyone seeking emotional well-being, personal growth, and a balanced lifestyle, not just those facing mental health challenges. Whether your goal is to overcome struggles or to create a happier, healthier life, this approach supports your full journey.
Additionally, your participation contributes to a greater cause: a portion of each session fee is donated to non-profit mental health and animal rescue organizations, so your healing journey also benefits others.
What is online counselling?
Online counselling, also known as virtual therapy, allows you to be connected from the comfort of your home or any private space.
It offers the same level of professionalism, confidentiality, and therapeutic effectiveness as in-person sessions. During online counselling, we meet face-to-face through video to explore your thoughts, emotions, and challenges, and work collaboratively toward your personal goals.
What are the benefits of online counselling?
Comfort and privacy: Attend sessions from your own home or any private space where you feel safe and relaxed.
Convenience: Save time by avoiding travel, traffic, or waiting rooms.
Flexibility: Easier to fit sessions into a busy schedule, especially for those balancing work, family, or shift hours.
Accessibility: Easy to be connected even if you live in a remote area or have limited mobility.
Continuity of care: Maintain consistent therapy even when life circumstances change, such as travel or relocation.
Effectiveness: Research shows that online therapy can be just as effective as in-person counselling for many concerns.
What is Walk and Talk Therapy?
Walk and Talk Therapy is a form of counselling that takes place outdoors while walking side by side with me, rather than sitting in a traditional office setting. It combines the benefits of professional psychotherapy with the restorative effects of movement and nature.
During these sessions, the focus remains on your emotional well-being and therapeutic goals, just as it would in a standard session. The gentle activity and natural environment often help clients feel more relaxed, grounded, and open to reflection.
What are the benefits of Walk and Talk Therapy?
A comfortable, less formal environment that encourages openness and ease of conversation
The positive effects of physical movement on mood, focus, and emotional regulation
A sense of connection to nature that can enhance mindfulness and reduce stress
The opportunity to integrate physical wellness into mental health care
What to do if I'm not sure whether Reborn Holistic Health Care is a good fit for my needs?
It’s completely understandable to have questions or uncertainties before starting therapy. Taking the first step toward healing already shows courage and self-awareness—qualities that are essential for growth.
At Reborn Holistic Health Care, I truly value the time, trust, and financial commitment you invest in your well-being. To help you make an informed decision, I offer a free 20-minute consultation where we can talk about your needs, goals, and what you’re hoping to get out of therapy. This gives us both a chance to see if my approach and services are the right fit for you.
You deserve care that feels safe, supportive, and aligned with your personal journey toward healing and thriving.
Do you offer sessions in the evenings and weekends?
Yes! I understand that everyone’s schedule is different, and I strive to make therapy as accessible and flexible as possible. I offer evening and weekend appointments to help you fit sessions into your life more easily.
If you don’t see a suitable time available in the online booking system, please contact me directly—I’ll do my best to find a time that works for you. My goal is to support you fully on your journey toward healing and thriving.
How to do the payment?
Once you book a session, you’ll receive an email with detailed payment instructions.
At this time, e-transfer is the only accepted payment method.
Please note that your session is only confirmed once payment is received. To secure your preferred time, it’s best to complete the payment as soon as you book. Unconfirmed sessions may be offered to other clients if payment hasn’t been made.
Is direct billing available?
Yes — direct billing is available at Reborn Holistic Health Care.
Direct billing allows your insurance provider to be billed directly, so you do not need to pay out-of-pocket and wait for reimbursement, making the process smoother and more accessible.
Reborn Holistic Health Care currently offers direct billing with the following insurance providers:
Insurance Providers
AGA Financial Group Inc.
Beneva
BPA
Canada Life
Canada Life – PSHCP
Canadian Construction Workers Union
Chambers of Commerce Group Insurance Plan
CINUP
ClaimSecure
Cowan Insurance Group (managed by Express Scripts Canada)
Desjardins Insurance
Empire Life
Equitable
First Canadian
GMS Carriers 49 and 50 (Express Scripts Canada)
GreenShield Insurance
GroupHEALTH
GroupSource
ICBC
Industrial Alliance
Johnson Inc.
Johnston Group
LiUNA Local 183
LiUNA Local 506
Manion
Manulife Financial
Maximum Benefit
MÉDIC Construction
MDM Insurance Services
Pacific Blue Cross
People Corporation
RWAM
Simply Benefits
SSQ Insurance
TELUS AdjudiCare
Union Benefits
UV Insurance
Reborn Holistic Health Care reserves the right to update this list as partnerships evolve.
You are encouraged to contact your insurance provider to confirm individual coverage details, as every plan is different. If assistance is needed during that process, please feel free to reach out — we are happy to help.
What if I am late for my appointment?
It is understandable that unexpected events can happen. If you are more than 10 minutes late for your scheduled appointment:
You will receive a phone call check in on your safety and well-being.
If you cannot be reached by phone, an email will be sent to ensure you are safe. Please respond to confirm your safety.
For late appointments, the following applies:
You will be provided a grace period of up to 10 minutes.
If you are running late, please notify your counsellor as soon as possible via phone call/ email.
If the session proceeds after a delay, extra time will not be added but charged at the full rate. The session will end at the originally scheduled time to respect other clients’ appointments.
Cancelled or rescheduled appointments within 24 hours are subject to the cancellation/no-show policy.
Reborn Holistic Health Care reserves the right to cancel or reschedule the session if the remaining time is insufficient for therapy.
This policy ensures that all clients receive consistent and safe care while respecting everyone’s scheduled time.
What is the cancellation/ no-show policy?
Life can be unpredictable, and sometimes you may need to change or cancel an appointment. To respect both your time and your therapist’s schedule, late cancellations within 48 hours of a session as well as no-shows will be charged the full session fee.
Your understanding is appreciated, as it helps me provide consistent, high-quality care while supporting your own growth and healing journey.
I have financial difficulties — do you offer a sliding scale?
Yes! Accessing mental health support can feel challenging during times of financial stress. Everyone deserves the opportunity to heal and grow, regardless of financial circumstances. To help make counselling more accessible, a limited number of sliding-scale fee spots are offered!
You are warmly encouraged to reach out to discuss options. Reborn Holistic Health Care is committed to supporting the community with compassion, dignity, and respect.
You don’t have to navigate this alone — we will do our best to help you access the care you need! Contact Us!
Where does the donation go?
At Reborn Holistic Health Care, we understand that sometimes it can feel overwhelming to make a difference in the world. Every small action matters, and even through your personal journey of healing, you have the power to help others.
Part of each session fee is donated to non-profit organizations supporting mental health or animal rescue, based on the choice you make in the intake form. Donations are collected as a lump sum every six months, and the impact of these contributions is shared through receipts and updates on social media accounts.
By choosing to work with Reborn, you’re not only investing in your own growth and well-being—you’re also extending care, hope, and support to those in need, creating a ripple effect of positive change.
Fee
One Price, TRIPLE Value
Free 20-minute Consultation
- Explore goals
- Ask questions
- Check fit
- Clarify concerns
- Understand therapy
FREE
$100 /30 mins
- Brief follow-ups
- Quick check-ins
- Reviewing fitness or nutrition goals
- Seeking short guidance or advice
$160 /50 mins
- Emotional processing
- Problem solving
- Skill building
- In-depth exploration
- New behavior development
Most suitable for individual session
$240 /75 mins
- Initial assessment
- Comprehensive intake
- Deep exploration
- Complex concerns
- Extended therapy work
